Could not access Bet365?
Thankfully, Bet365 is stable and secure enough to make sure punters can enjoy a hassle-free online gambling experience. Bet365 also have a wildcard SSL certificate – which means it should be available on all domains. However, in the unlikely event that you are unable to access the site, you may take the following into consideration.
Bet 365 have a direct server located in the United Kingdom, which uses the following IP address: 126.96.36.199. However, despite the security measures, having a direct UK-based server makes the website way more vulnerable to potential DDOS-attacks. No need to say that this leads to Bet365 login page being inaccessible.
The second possible cause of downtimes lies in the already mentioned and steadily growing technology gap between the most recent cutting-edge technology and the overcomplex one used by Bet365 for their frontend and backend.
The customer support is located in the UK, meaning you’ll most probably contact a native speaker. Their response time was astonishing 4 minutes, so do not hesitate to address them with your problem as Bet365 would not even make you wait for the answer.
By reading our review, you will find solutions to common login and technical problems while accessing Bet365
Up or Down
Bet365 login page as the site itself has a solid uptime average – which comes in at 98.7%. This is a bit lower than the conditional industry standard. However, the sportsbook does what they can to make sure that when downtime does occur, it’s not for long.
Over the last year, there were plenty of downtimes, but the site has never been offline for more than a couple of hours. The longest one happened on February 5th when the Bet365 was down for 2 hours 25 minutes.
As we mentioned above, Bet365 desktop and Bet365 mobile use its own JS Framework with Jquery. It’s old, dated and has a maximum 1.5mb file size. All data is transported and received from HTTP Query and Websockets. Knowing that it is twice as impressive that the Bet365 demonstrates the average time to access the site or complete Bet365 login process of just 0.4645 seconds. Of course, your internet connection plays a part in the overall opening speed, so remember to bear this in mind.
While Bet365’s website is fairly reliable and easy-to-use, their JS library is outdated. While no security issues were found, this does suggest that there could be avoided problems in their website’s front-end.
Countries where Bet365 is licensed
Being licenced by the UK’s Gambling Commission and one with the Maltese Gaming Authority, Bet365 is based in the UK. It is owned and operated by Hillside UK Sports – a Limited company. Their address is: Hillside (Gibraltar) Ltd, Unit 1.1, First Floor, Waterport Place, 2 Europort Avenue, Gibraltar.
Bet365 licences allow them to carry out a number of online gambling activities, including operating their sportsbook, running an online casino, facilitating poker games, bingo games and more. To check if the bookmaker can operate in your region, just head to the site – a banner message will then appear showing if you’re able to proceed with Bet365 login procedure and play. In the website footer area, you’ll be able to see whether it’s licensed for your country or not. Unlike some of the other major UK-facing bookmakers, Bet365 hasn’t received any sanctions – adding a cherry on top of a solid reputation of the company.
VPN Usage: Legal or Not?
If you’re having trouble accessing the Bet365 login screen – say, from abroad – then you may be looking at using a VPN to access the site. Please be aware that you should be very careful before using a VPN. While it’s not technically against the rules, you should only use your Bet365 login details if you have an existing account in an allowed jurisdiction.
Using a Paid VPN vs a Free VPN
Today, there are more VPNs on the market than ever before. While this is great news for consumers, it can make it difficult to know which VPNs you should consider going with, and which you should avoid. There’s also the question of whether to use a free or paid VPN. As a general rule of thumb it’s always better to use a paid VPN service, if available. However, using a free one can be beneficial too – and below, we’re going to cover some of the top free and paid VPNs currently available on the market.
Bet365 login procedure
The Bet365 login process is incredibly simple, and provided you already have your Bet365 login details you’ll find yourself able to enter your account (and start placing bets) in a couple of seconds. In the section below, we cover the three main steps you’ll need to be aware of in order to login to your account.
Bet365 password recovery procedure
Bet365 have tried to make their password recovery process as simple and hassle-free as possible. First, you should head to the main Bet365 login page and try using your existing details. If those don’t work, and your regular Bet365 login details aren’t recognized, then you should click on the ‘Lost Login’ button.
You will then be taken to a new screen where you’ll be prompted to enter your four-digit security number. (This was created by you when you first set up your Bet365 login details.) If you cannot remember your four-digit security number then you’ll need to contact the bookie’s customer support team via phone, live chat and/or email.
How to claim a Welcome Bonus at Bet365
Bet365 offer a really generous welcome bonus to all new players – and you can learn about this bonus directly from the main Bet365 login page. Bet365 offer all new customers up to £100 in free bet credits – and if you’d like to claim this for yourself, you can find out how to below.
Other Bet365 login problems
While Bet365 have tried to make their website as easy-to-use and easy-to-navigate as possible, occasionally you may run into problems. For example, you may lose your Bet365 login details, or struggle to log in. Below, we look at some of the most common problems you may experience online – and how to solve them.
Getting money back if your account’s been blocked
If you find that your Bet365 account is blocked – and you can’t login by resetting the password, then it’s likely your account may have been banned. This can be for a number of reasons, including having multiple accounts, breaking terms and conditions or participating in bonus abuse.
Thanks to the size of Bet365, they’re typically known for treating their punters fairly – and this means you should receive your money except in the rarest of cases. However, if you’re trying to get your money back – and find that the bookmaker are unresponsive or unwilling to help – then you have the right to take your complaint to a betting adjudicator. These adjudicators are set up to help manage complaints, and they’ll be able to take details of your complaint (for free) and make a decision. If they rule in your favour, then Bet365 must honour the ruling and pay you the money you’re owed.
Can you play with multiple accounts?
No. At the time of writing, Bet365 only allow you to hold one account with them. They can, however, make special exceptions – although this is something that is quite rare. If you feel as though you have a valid reason to open a secondary account, then you’ll need to contact the bookie’s customer support team to enquire about it.
If you’ve held an account with Bet365 in the past – but can no longer access it, then you may be able to open a secondary account. Similarly, if you opened your account in a particular currency and now wish to bet in a different currency, then you may be able to open a second account too – although your other account will be locked and inaccessible.
How to unblock a blocked account at Bet365
Thankfully, most of the time a blocked Bet365 account simply means that you’ve tried to enter your username/password details too many times. If your account gets locked, then you’ll need to reset your login details. To do so, head to the main Bet365 login screen and press the ‘Lost Login’ button. You will then be taken through a few security questions, and you’ll then be asked to enter your four-digit security number.
Security numbers are created when you first open your Bet365 account, and they’re designed for situations exactly like this. Now, if you’re unable to remember your four-digit security code – or if you find that it’s not working – then you’ll need to contact the bookie’s customer support team. Check out the section above (in this review) to find out how to go about contacting their team.
If you do remember your four-digit security code, then you’ll simply be able to reset your password. This will normally be done by sending your registered email account with a password reset email – just follow the link from this email to reset it!
If your Bet365 account is blocked for any other reasons, then you’ll probably need to contact the customer support team to find out why – and to figure out how to go about unlocking it. You may have also received an email telling you why your account is blocked in the first place.
Contacting customer support
If you experience any problems with your Bet365 login details, you’ll be pleased to learn that their customer support team is available 24 hours a day, 7 days a week – and they’ll be more than happy to help you out. There’s a few ways of contacting the bookie’s customer support team, and the easiest way is to use the live chat facility. This will connect you with an operator in just a few seconds and will allow you to talk through your problems using text chat – i.e., the operators respond in real time, instantly.
If you prefer, you can also give the customer support team a call (they have multiple phone numbers so make sure you call the line that’s suited to your country), and you can also contact them via email.